Case Studies
First Hawaiian Bank
Retail & Wholesale Lockbox on a Single Platform
The Business
First Hawaiian Bank, a subsidiary of BancWest Corporation, is Hawaii’s largest bank and the first J&B customer to integrate retail and wholesale on a single platform. “We had been using TMS Image™ for seven years in our retail Lockbox operation. Migrating to TMS Image SE 1200 enabled us to upgrade our wholesale processing capabilities to meet our clients’ needs and to consolidate wholesale and retail operations onto a single platform,” said Michael Coates, vice president and manager, Transaction Management Division at First Hawaiian, Honolulu. “Yet we were able to retain the unique operating characteristics of each process. Now we are leveraging some of the product’s robust wholesale Lockbox functionality for retail processing,” added Coates.
The Solution
Integrating the two applications gives Lockbox processors consolidated reporting and data management, which results in much more efficient, flexible and lower cost operations. A menu-driven client profile also makes it easier to set up and maintain new customers, making conversion faster and less expensive. “The two Lockbox functions also now share servers and transport equipment and the staff can be crosstrained more easily for additional savings,” noted Coates.
“Our experience with TMS in our retail operations had been excellent. We considered other solutions and even went through a review of competing products. After we were finished, we had no qualms about our decision to stick with TMS Image and use it for wholesale processing,” said Coates.
“We had received excellent maintenance and support from J&B Software in the past. We weren’t concerned about being the first implementation of their newest release of TMS Image,” Coates stated, “and we weren’t disappointed.”
“The plan to convert to TMS Image SE 1200 was executed by a first-rate project team. The J&B site technical resource was the best that First Hawaiian has seen in recent memory from any vendor. He would work late into the night, and could be found working in our data center every weekend, ensuring all details were carefully reviewed. He demonstrated a thorough understanding of the J&B software platform and was instrumental in ensuring that we can now support the product after he has left the project. He was particularly effective in training sessions where he demonstrated amazing patience with the staff,” said Coates...